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Global Transaction Services
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Airlines & Travel
DMS - Dispute Management System
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Dispute Management System (DMS) is an end-to-end web-based workflow system developed to streamline communication process between Airlines & Sales Agents. The application provides a centralized and transparent platform to Airline Head Office & its stations to resolve disputes, to manage waiver & to authorize ADMs thus offering full control on ADMs & Waivers in a complete paper-less environment.
This web-based system is a 24*7, user-friendly interface between the Airlines Head Office & Agents through their respective Area Offices for all communication pertaining to ADMs and Waivers.
DMS is based on modular architecture having following three modules to cater to the Airlines business requirements-
- ADM Identification Module - Authorization/ Rejection decision on identified ADMs and their status tracking
- Dispute Module - Raising/ Settling disputes on ADMs
- Waiver Module - Raising waiver request before or after an ADM is raised
Advantages
- Simplified Transparent Workflow
- Easy to use interface
- Waiver workflow designed as per Airline?s policy
- Simplification of complex disputes handling process
- Transparency on ADMs/ Waiver stage & status
Automation
- High level of automation to increase accuracy
- Auto email intimation & escalation
Scalability
- Application database designed to suit large and growing airlines
- Ability to manage advanced workflow management
Security
- High security using SSL 128bit encryption, password policy & database security
- Rights and permission module along country level data segregation to maintain data integrity
Inbox/ Outbox
- A customized feature providing the Inbox-Outbox option for waivers
- All waivers are just a click away through inbox with a snapshot of all pending waivers
- All waivers responded are captured in outbox
Ask a Question
- 24*7 help for all users of the DMS
- The query is forwarded to Adventity through an automatic email via DMS and will be reverted within 48 hrs
- The initiator gets the reply through DMS
FAQs
- In case of any queries on the DMS functionality & usage, the user can use the FAQs screen and interact with Adventity functional team
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| Contact: airlinesandtravel@adventity.com |
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