Adventity is a leading service provider of fully integrated strategic Business Process Outsourcing (BPO) / Knowledge Process Outsourcing (KPO) services to the Airlines & Travel industry. The Airlines & Travel Industry is experiencing immense cost pressures and is focusing on means to achieve cost competitiveness. Adventity through its expertise and experience in airlines & travel Industry and understanding of the entire value chain of Airlines & Travel business provides creative and flexible outsourcing solutions to its clients.
Adventity's cost effective and quality conscious services and products have helped more than 15 airline companies to achieve their strategic objectives. The expertise at Adventity is derived by professionals from the airline & Travel industry who have deep understanding of the industry, its fare structures and market factors. We provide robust and cost effective outsourcing solutions including tailored knowledge services, transaction processing and customer contact support to multiple Airlines & Travel clients globally.

Advantage Adventity

• Deep understanding of the Airlines & Travel business & Processes
• Expertise & experience in working on all leading CRS's
• A talent pool of over 400 IATA certified resources and growing exponentially
• Working knowledge of multiple GDS/CRS like ? Amadeus, Sabre, Galileo, Abacus, Worldspan
• Strategic Partnerships with leading travel technology providers to provide bundled Solutions
• Best practices from our extensive experience
• Reduced turnaround times through time differences & 24/7 or 24/5 delivery models
• Hands on experience in loading fares on the ATPCO system
• Resources with Analytical skill sets and expertise in using analytical tools

Adventity provides end-to-end solutions for Passenger & Cargo Revenue Accounting, to leading Airlines across the globe. Adventity delivers to its Airline customers, key management information through the timely and complete analysis of all aspects of passenger revenue.

Passenger Revenue Accounting

• Sales receivable & ticket/ EBT stock processing
• Flown revenue recognition
• Interline billing & settlement
• Incentive management for GSA / agents
• Customized financial interface files & MIS reports

Cargo Revenue Accounting

• Management of stock, export, import, sales & billing
• Rate filing & computation on AWBs
• Interline billing, mail processing & settlement
• Uplift based revenue recognition
• Cass billing file out puts

Revenue Recovery

• Auditing of agency sales for fares, taxes and refunds
• CRS fees & uplift RBD violation audit

Revenue Integrity – Inventory Management

• Tele-type rejects message & dupes handling
• Name & schedule change
• Time limit extension / cancellation
• CFE (Critical Flight Editing)
• Mixed classes violations

FAO

• Expense accounting
• Receivables & payables reconciliation
• Payroll management

Adventity has proven expertise in managing airfare loading for both public and private fares, for leading airlines around the world. This includes loading airfares using the ATPCO as well as other systems available, depending upon client requirements. The existing fare filing team at Adventity has hands on experience in loading Airfares for several large European and American airlines.

Fare Distribution / Filing

• Rules, footnote & YQ/YR codings and add on structures
• Creating complicated routing maps
• RBD maintenance
• Competitive monitoring

Adventity is one of the premium customer contact center services provider in India and we help our clients establish benchmarks in world-class customer contact services. We have successfully managed complex Customer Acquisition as well as Customer Service programs, including up-selling and cross-selling to customers. Adventity has the capability of managing a host of customer contact processes for the Airline Industry and ensuring world class service delivery through its in-depth understanding of the Airline business.

Customer Contact Services

• Bookings/ reservations support
• Inbound customer service & query handling

Frequent Flyer / Loyalty Management

• Member enrollment & transaction tracking
• Tier management
• Accrual & redemptions
• Reporting, segmentation & data Mining/ analyses
• Customer lifetime value & profitability

Analytics - Revenue Management

• Data mining
• Modeling & forecasting
• Analysis of revenue management data
• Route/ demand/ capacity management

Interline Evaluation

• SPA/CS scorecard
• Recommendations on key business decisions
• Strategy implementation
• Contract designing